Quality & Service

“It is the policy of BIG to manufacture and supply its products to the highest professional standards, on time and in exact accordance with the customer’s stated requirements.” Tim Smith, General Manager, BIG

We operate a strict Quality Management System, incorporating a robust Quality Assurance Policy which complies with the requirements of ISO 9001:2008.

The prime objective of these policies are:
• To assure a high-quality, consistent service to our Customers
• To ensure that quality requirements are determined and satisfied throughout all phases of contract performance
• To engender a company-wide philosophy of ‘quality’ and ‘continuous improvement’

Tell us what you think!
At BIG we welcome your feedback about the products, services and solutions we provide to you. It’s one of the best ways we can ensure we keep doing what we do well, and improve those areas where you feel we could do better.
So if you have a service query or comment please…

Contact the Customer Service Team on: 020 8614 8888

Or if you would like to speak to a manager directly, please contact Mark Alderman on 020 8614 8821 or email marka@big.co.uk

Or complete our Customer Feedback Form.